Your privacy matters.

Introduction

Paul Toft Tree Services respects your privacy and is committed to protecting your personal information.

This policy explains what information we may collect when you visit our website, contact us or enquire about our tree services, and how that information is used.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

Depending on how you interact with us, we may collect:

• Your name and contact details.
• Your telephone number and email address.
• Your address or property location.
• Details about your enquiry or requested work.
• Information you choose to provide when communicating with us.

Basic technical information about website visits may also be collected where applicable.

How we use your information

We use your information only where there is a legitimate reason to do so, including:

• Responding to enquiries and requests for quotations.
• Discussing and arranging tree work.
• Providing and managing our services.
• Maintaining business and financial records.
• Meeting legal and regulatory obligations.
• Managing and improving our website where appropriate.

We do not sell your personal information or use it to send unsolicited marketing emails.

Our lawful basis

Under data protection law, we must have a lawful reason for using personal information.

Depending on the circumstances, this may include:

• Contract: where information is needed to provide an agreed service or take steps before entering into a contract.
• Legitimate interests: for ordinary business administration, responding to enquiries and maintaining customer relationships, where those interests do not override your rights.
• Legal obligation: where we must retain or provide information to meet legal requirements.
• Consent: where consent is required, for example for certain non-essential cookies.

Sharing your information

We do not sell, rent or trade your personal information.

Information may be shared with trusted service providers where necessary to operate our business, such as website hosting, email, professional or financial services.

We may also disclose information where required by law or where necessary to protect our legal rights.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period will depend on the nature of the enquiry or work, business record-keeping requirements and any applicable legal obligations.

When information is no longer needed, it will be securely deleted or disposed of where appropriate.

Cookies and website use

Our website may use cookies or similar technologies to support essential website functions.

If non-essential analytics or tracking cookies are used, they should only be activated in accordance with applicable consent requirements.

You can manage cookie settings through your browser. Blocking certain cookies may affect how parts of a website function.

Keeping your information secure

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to information is limited to what is reasonably necessary for business purposes.

Your data protection rights

Under applicable data protection law, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request deletion of information in certain circumstances.
• Ask us to restrict how information is used.
• Object to certain types of processing.
• Request transfer of information where the right to data portability applies.
• Withdraw consent where processing relies on your consent.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

External websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.

We recommend reading the relevant privacy policy when visiting another website.

Contact and complaints

If you have a question about this policy, wish to exercise your data protection rights or have a concern about how your information is handled, please contact Paul.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.